This policy applies to subscriptions to KiraDulu provided by KiraDulu Tech Solutions ( MRI/BNR/707/2026). It covers fees paid for our software service.
1. Subscription payments
Paid plans are charged in advance per workspace to a card saved with our payment provider, CHIP. The workspace, plan, billing period and full amount payable are shown before you confirm a charge, and a receipt is available in the workspace after each payment.
2. Cancellations, downgrades and upgrades
You can cancel or downgrade at any time from Plan & billing in the workspace, or by emailing contact@kiradulu.com. Cancellation and downgrades stop or change future renewals at the end of the current paid billing period, and you keep your current plan until then. Unless required by applicable law or agreed otherwise in writing, subscription fees are non-refundable for change of mind, unused time or unused features, and cancelling does not by itself refund previous charges.
Upgrades take effect immediately and are charged only the prorated difference for the rest of the current period. A workspace on the Free plan does not incur a subscription fee.
3. Billing mistakes and service problems
If you believe you were charged twice, charged incorrectly or paid for access that was not provided, contact us promptly. We will investigate the charge and the service provided and arrange any correction or refund due. Nothing in this policy excludes refunds or other remedies you are entitled to under applicable law.
4. How to request a refund
Email contact@kiradulu.com with your account email, payment date, transaction reference, amount and reason for the request. Do not send passwords, full card numbers, security codes or bank login details. You can also reach us at +60 11-2596 1120.
We will acknowledge your request within one business day and explain the outcome or any further information needed after reviewing it. If a refund is approved, we will confirm the amount and expected processing time. Refunds are returned to the original payment method where possible; the time for funds to appear depends on the payment provider and your bank.
5. Digital service
KiraDulu supplies digital software access. There are no physical goods to return. See our shipping and return policy and terms of service.
6. Business contact
KiraDulu Tech Solutions
(MRI/BNR/707/2026)
Lot 6158, Block Number 11, Kuala Baram Land District, 98000 Miri, Sarawak, Malaysia.
contact@kiradulu.com
+60 11-2596 1120